Privacy Policy

Your privacy is important to us. It is Deshong Consulting’s policy to respect your privacy regarding any information we may collect from you across our website, https://deshongconsulting.com.au, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is for Deshong Consulting – https://deshongconsulting.com.au effective as of 2025.

Terms and Conditions

Terms and Conditions

Welcome to Deshong Consulting. By accessing our website, https://deshongconsulting.com.au, or engaging us for consulting, facilitation, workshops, or event management services, you agree to the following terms. If you don’t agree, please don’t use our website or services.

Bookings and payment

A booking is confirmed once we’ve agreed on scope and you’ve accepted our quote or proposal in writing. Payment terms (deposits, invoicing schedule, due dates) will be set out in that agreement. Late payments may affect the delivery timeline of your project.

Cancellations and changes

We understand plans change. If you need to cancel or reschedule a workshop, session, or event, please let us know as early as possible. Cancellations made with limited notice may still incur a fee to cover preparation and hold costs.

If the client cancels:

Notice Period	Cancellation Fee
More than 30 days before delivery	Deposit retained
15–30 days before delivery	50% of total fee
14 days or less before delivery	100% of total fee

If for any reason Deshong Consulting needs to reschedule we’ll work with the client to find a fair outcome.

Intellectual property

All workshop content, facilitator guides, presentations, frameworks, and materials we develop remain the intellectual property of Deshong Consulting unless otherwise agreed in writing. Clients may use materials provided to them for their own internal purposes, but may not reproduce, resell, or adapt our content for external delivery without our written permission. This includes any cultural content, frameworks, or ways of knowing shared as part of our services — these carry cultural authority and are not to be used outside the context in which they were shared.

Confidentiality

Anything shared with us in the course of a project — organisational information, staff feedback, sensitive discussions — is treated as confidential and won’t be shared outside our team without your consent, except where required by law.

Limitation of liability

We deliver our services with care, professionalism, and to a high standard. However, to the extent permitted by law, Deshong Consulting isn’t liable for any indirect or consequential loss arising from the use of our services or website. Nothing in these terms limits any rights you have under Australian Consumer Law that can’t be excluded.

Respect and cultural safety

We ask that all clients and participants engage with our workshops and services in a spirit of respect and openness. We’re committed to culturally safe delivery, and expect the same courtesy in return from those we work with.

Changes to these terms

We may update these terms from time to time to reflect changes in how we operate. Continued use of our website or services after changes are posted means you accept the updated terms.

This policy is for Deshong Consulting and is effective as of 2025.